Helmets, always
Wear your helmet and carry a clean passenger helmet on every trip. No helmet, no ride — for you and for your customer.
Driver Guide
How we ride at Jenga Ride
Every trip carries our reputation. This is the conduct we expect from every driver, on every ride — it keeps customers safe, keeps your rating high and keeps the work coming.
Keep your bike road-worthy
Brakes, lights, tyres and mirrors checked daily. Your licence and insurance stay valid and with you at all times.
Respect every customer
Greet the customer, confirm their name and destination, and keep conversation polite. No arguments, no harassment — ever.
Ride safely
Obey traffic rules and speed limits. Never use your phone while riding — stop safely to check the app. One passenger per trip, no overloading.
Be honest with payments
Charge only the fare shown in the app. Never ask a customer to cancel and pay cash off the app — it removes their protection and yours.
Communicate, do not cancel
Arrive promptly and message or call if you are delayed. Cancel only when you truly cannot make the trip — frequent cancellations lower your rating.
Found something a customer left behind?
Report it through the app or the help centre right away so we can reunite it with its owner. Repeated complaints about conduct, safety or payments can lead to suspension from the platform — ride the way you would want your own family to be ridden.