Privacy Policy

Last updated: June 2026

Jenga Ride ("we", "us") values your privacy. This policy explains what information we collect when you use the Jenga Ride customer app and how we use and protect it.

1. Information We Collect

Account details — your name, phone number, email and profile photo.
Location — your pickup and drop-off locations to match you with nearby drivers and enable live trip tracking.
Trip & payment data — ride/parcel history, fares, tips, wallet transactions and payment method details.
Device info — device model, OS version and push-notification token.

2. How We Use Your Information

To request, match, track and complete your rides and parcel deliveries.
To process payments, refunds, wallet top-ups and receipts.
To provide customer support and resolve disputes.
To send trip updates, promotions and important account notices.
To keep the platform safe and prevent fraud.

3. Sharing Your Information

We share only what is necessary to complete your trip — for example, your name, pickup point and contact number are shared with the assigned driver. We never sell your personal data. We may share data with payment processors and as required by law.

4. Location Data

Location is used while you have an active or recent trip. You can disable location from your device settings, but core features such as booking and live tracking will not work without it.

5. Data Security & Retention

We use industry-standard safeguards to protect your data and retain it only as long as needed for the services and legal requirements.

6. Your Rights

You may view or update your profile in the app, request account deletion, or contact our support team for any privacy request.

7. Contact Us

For any privacy question, reach our support team from the Help section of the app.