How can we help you?
Find answers, solve issues and get the support you need.
Browse Help Topics
Find answers to the most common questions.
Getting Started
Learn how to sign up, book your first ride and more.
Ride Options
Explore ride types, pricing and availability.
Payments & Billing
Learn about payments, promos and refunds.
Safety & Security
Your safety is our priority. Learn more about our safety features.
Account & Profile
Manage your account, personal info and preferences.
App & Technical
Troubleshoot app issues and technical problems.
Frequently Asked Questions
Open the app, enter your pickup and drop-off location, choose your ride type and confirm. A nearby driver will accept within minutes.
You can change or cancel your ride from the My Rides screen before the driver arrives. Cancellation fees may apply.
Jenga Ride accepts credit/debit cards, mobile banking, digital wallets and cash depending on your region.
Tap the Share Trip button during your ride to send your live location and trip details to a contact.
Go to your ride history, select the trip and use the contact options to reach the driver or support.
Safety Tips for a Better Ride
Follow these simple tips to ensure a safe and comfortable journey.
View Safety Tips- Share your trip with loved ones
- Verify your driver and car details
- Sit in the back seat
- Report any issues through the app